Terms of Service

These Terms of Service ("Terms") govern your use of Fawna, the AI video and storyboard workspace available at fawna.ai (the "Service"), operated by Fawna ("we", "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who can use Fawna

You must be at least 13 years old to use the Service. If you are under 18, you may use the Service only with the involvement and consent of a parent or legal guardian, and any paid plan must be purchased by an adult. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind it to these Terms, and "you" includes that organization.

2. Your account

• Provide accurate information and keep your email address current; it is how we reach you about your account and billing.
• Keep your password confidential. You are responsible for activity that happens under your account.
• Tell us promptly at [email protected] if you suspect unauthorized access to your account.
• Accounts are for a single person or organization; do not share credentials or resell access.

3. Plans, credits, and billing

Credits

AI work on Fawna is priced in credits. Each generation (an image, video, voiceover, or script operation) costs a set number of credits, shown before you run it. Subscription plans grant a monthly credit allowance that resets at the start of each billing period; unused plan credits do not roll over. Credit top-up packs purchased separately are used after plan credits and are valid for 24 months from your most recent top-up purchase: each new purchase extends your entire top-up balance for a further 24 months, and top-up credits that remain unused when the validity window ends expire. An active subscription is required to purchase top-ups; purchased top-up credits remain usable within their validity window after a subscription ends.

If a generation fails, the credits it charged are refunded to your balance automatically. Credits have no cash value, are not redeemable for money, and are not transferable between accounts.

Subscriptions and payment

• Payments are processed by Stripe. By subscribing you authorize recurring charges for your plan at the then-current price until you cancel.
• You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you keep access (and your remaining plan credits) until then.
• If we change the price of your plan, we will notify you in advance and the new price applies from your next billing period.
• Downgrading or cancelling may reduce the features, credits, or storage available to you.

4. Refunds

Credits are digital goods, delivered to your account balance the moment a purchase completes and consumed as you generate. Once any credits have been used since a charge, that charge is non-refundable, in whole or in part. This includes partial billing periods, remaining unused credits, dissatisfaction with generated outputs, and plan credits that expired unused at the end of a billing period (plan allowances reset each period and do not roll over or convert to money).

If no credits have been used since a charge, we will refund it in full on request: contact [email protected] within 14 days of the charge. This covers, for example, a subscription renewal you did not intend.

Outside these cases, refunds are at our discretion and reviewed case by case; if something went wrong, contact [email protected] and we will try to help. We aim to answer refund requests within one to two business days; please allow up to seven days for a response. Nothing here limits refunds required by applicable law.

Cancelling a subscription stops future charges at the end of the current billing period; it does not by itself refund charges already made. A refunded charge withdraws the credits it granted; if some were already spent, the shortfall is recorded against the account and generation is paused until it is settled. The same applies to charges disputed with your bank, so if you believe a charge is wrong, contact support first: it is faster, and it avoids the account hold.

This section is about money. Failed generations are refunded automatically in credits to your balance, as described in the Credits section.

5. Your content

"Your Content" means everything you upload to or create on the Service: scripts, prompts, reference images, audio, and the projects and media you build. You own Your Content. We claim no ownership over it.

So that we can operate the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and display Your Content, and to pass the relevant parts of it to the AI providers that run your generations. This license exists solely to provide, maintain, and protect the Service, it ends when you delete the content or your account (except for limited backup cycles and records we must keep), and it does not include the right to use Your Content to train AI models or to sell it.

You are responsible for Your Content. You represent that you have all rights needed to upload it and to use it the way you do, including rights to any faces, voices, artwork, or other material it contains.

6. AI-generated outputs

As between you and us, you own the outputs you generate on the Service, to the extent permitted by applicable law, and you may use them commercially. Be aware of the nature of generative AI:

• Outputs may not be protectable by copyright in some jurisdictions, particularly where they are generated without meaningful human authorship.
• Similar or identical prompts may produce similar outputs for other users; we cannot guarantee uniqueness.
• Outputs may be inaccurate, incomplete, or unintentionally resemble existing works or real people. Review outputs before relying on or publishing them; you are responsible for how you use them.

We do not use your prompts or outputs to train AI models, and we will not assert any rights in your outputs against you.

7. Acceptable use

Do not use the Service to create, upload, or share content that:

• Is illegal, or promotes or facilitates illegal activity.
• Sexualizes or exploits minors in any form. This results in immediate termination and reporting to authorities.
• Impersonates a real person without their consent, including deepfakes, cloned voices, or content presented as authentic footage of someone who did not say or do what is depicted.
• Infringes someone else's copyright, trademark, publicity, or privacy rights.
• Harasses, threatens, or defames others, or promotes violence or hatred against people based on protected characteristics.
• Is deliberately deceptive in a way likely to cause harm, such as fraudulent or scam content or misinformation presented as fact.

And do not:

• Probe, scan, or test the vulnerability of the Service, or attempt to access accounts or data that are not yours.
• Scrape the Service, resell or redistribute access to it, or use automated tooling to bulk-generate beyond normal product use.
• Circumvent credit accounting, rate limits, or plan restrictions.
• Reverse engineer the Service except where the law grants that right regardless of these Terms.

We may remove content and suspend or terminate accounts that violate this section.

8. Publishing and remixing

Your work is private by default. If you choose to publish something to Explore or your public profile, you grant us the right to display it publicly with your public username, and you grant other users the right to view it and to remix it (start their own project from your published prompt and settings, with attribution to the original). You can unpublish at any time, which stops new viewing and remixing but does not affect remixes that were already created.

9. Third-party services

Generations run on third-party AI model providers, and payments run on Stripe. We are not responsible for third-party services, and their availability may affect features of the Service. Model availability, quality, and pricing can change as providers change their offerings; we may add, replace, or retire models, and where a model is retired we will route equivalent functionality to a comparable model where feasible.

10. Copyright complaints

If you believe content on the Service infringes your copyright, send a notice to [email protected] including: your contact information, identification of the copyrighted work, the URL or location of the allegedly infringing material, a statement that you have a good-faith belief the use is not authorized, a statement under penalty of perjury that the notice is accurate and that you are the owner or authorized to act for the owner, and your physical or electronic signature. We respond to valid notices, including by removing content and, for repeat infringers, terminating accounts.

11. Suspension and termination

You may stop using the Service and delete your account at any time by contacting [email protected]. We may suspend or terminate your access if you materially breach these Terms, if we are required to by law, or if we discontinue the Service (in which case we will give you reasonable notice and a chance to export your content where practical). Upon termination for breach, remaining credits are forfeited. Sections of these Terms that by their nature should survive termination (such as ownership, disclaimers, and limitation of liability) survive.

12. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that outputs will meet your requirements, be accurate, or be free of third-party rights. Back up work that matters to you.

13. Limitation of liability

To the fullest extent permitted by law: (a) we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill; and (b) our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose or 100 US dollars. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from Your Content, your use of the Service in violation of these Terms, or your violation of any law or third-party right.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules. Disputes will be resolved in the state or federal courts located in Delaware, and both parties consent to their jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction and you may have the right to bring claims in small claims court where you live.

16. Changes to these Terms

We may update these Terms as the Service evolves. When we make material changes we will update the effective date at the top of this page and, for significant changes, notify you by email or in the product before they take effect. Continued use of the Service after a change means you accept the updated Terms. If you do not agree, stop using the Service and cancel your subscription.

17. Contact

Questions about these Terms: [email protected].