FAQ

Fawna is an AI creative studio for storytellers. It wraps premium video and image models behind branded tiers, adds a script-to-video flow (Scene Mode), a multi-track editor (Editor), and a few standalone utilities (Audio Generation, Background Remover). The goal is to move from idea to finished video faster than any combination of separate tools could.

Independent filmmakers, educators, marketers, YouTubers, indie game devs, writers, and anyone who tells stories with video and image. If your workflow involves writing a script and wanting moving pictures to go with it, Scene Mode saves you hours. If you want fine-grained control over shots, the Editor gives it to you.

Yes. Fawna tracks credits, saves your work, and manages your Library. Sign-up takes a minute; you get a small free allocation of credits to try things out.

Start with Fawna Cinema for video (strong all-rounder) and Fawna Illustrate for image. If Cinema feels too neutral, try Motion. If you want photoreal, try Film. The Models overview has a decision matrix.

Varies by tier and size. Rough expectations:

• Image (Illustrate Standard, 1 output): 5 to 15 seconds.
• Image (Compose, 1 output): 10 to 20 seconds.
• Video (Cinema, 6 seconds, 720p): 40 to 90 seconds.
• Video (Film, 8 seconds, 1080p): 2 to 5 minutes.
• Audio (narration, 500 characters): 1 to 3 seconds.

Yes, within the content policy. Generations you create are yours. You retain the rights to use them in commercial projects subject to each underlying provider's content policy (no trademarked characters, no deepfakes of real people without consent, etc.). Review the Terms of Service for specifics.

No. Fawna does not permit generating recognizable likenesses of real public or private individuals without their consent. Character-consistency workflows let you create original characters and keep them consistent across work.

If you have a script and want a finished video, start in Scene Mode. Import to the Editor when you want to polish. If you already have footage or want to build up from individual generated clips, start in the Editor and use the Library to hold your assets.

Build a character sheet in Fawna Compose first. Save 3 to 6 strong angles to Library. Attach those as references to every video generation that features the character. See the Character consistency page for the full workflow.

From the Editor, open the modal preview player and hit Download. Fawna captures the playback as a WebM file (VP9 + Opus, 5 Mbps). For higher-bitrate MP4 or ProRes exports, those options will appear in the timeline's export pipeline as it rolls out.

Plan-allocation credits reset each month (use it or lose it). Top-up credits you buy separately never expire.

No. Failures refund automatically within a few minutes.

Yes. Downgrade takes effect at the end of your current billing period. You keep full access until then. No refund for the unused portion, but top-up credits stay usable.

Your paid plan ends at the end of the current billing period. Your work and top-up credits stay. Plan-allocation credits are lost when the plan ends.

Fawna sits behind the model providers' safety systems. If a prompt trips a filter, the generation fails and credits are refunded. Most common triggers: public figures, graphic violence, explicit adult content. Rephrase the prompt and retry. If you believe the filter is wrong, flag it via the error message to get it reviewed.

Provider-side queues fluctuate with overall demand. Peak hours (US business hours) can slow things down. If a job sits for more than 10 minutes, cancel and retry.

Generations are stored immediately, not pending. If a chat or storyboard is missing, check whether you accidentally deleted it (look in Trash in the Library). Deletions are hard by default.

In-app support is the fastest: the ? icon in the app top bar opens a chat with the support team. Email support@fawna.ai for non-urgent issues.

Feature requests go to feedback@fawna.ai. We read every message and track themes across requests. No promises on timing, but patterns across user feedback drive the roadmap.